# How Javvy Coffee uses Yuma

**12 minutes**: “Today, first response time holds steady at around 12 minutes.”

As published on [yuma.ai](https://yuma.ai/case-studies/how-javvy-coffee-achieved-70-automation-and-slashed-response-time-from-24-hours-to-12-minutes-with-yuma-ai), February 2026. Captured by usedby on 2026-10-05.

- Company: [Javvy Coffee](https://www.usedby.ai/companies/javvy-coffee.md)
- Tool: [Yuma](https://www.usedby.ai/tools/yuma.md)
- Teams: Customer Experience

## What the story says

Javvy Coffee uses Yuma's AI agent, named Clara, as the front line of its ecommerce customer support, handling requests such as subscription cancellations and inquiries, returns, refunds, order cancellations and shipping status. Human agents only handle escalations and complex tickets.

Summary written by usedby from the source page, in English. The figures are those of Yuma and Javvy Coffee, not ours.

> Before Yuma, Javvy's first response time sat around 24 hours on a good day. During peak periods, it stretched to 36 or 48 hours. Once a backlog built up, digging out was painful.

- **70%**: “Yuma now handles 70% of all customer queries.”
- **4 minutes**: “At certain points, the team has hit 4 minutes.”
- **4 months**: “Yuma has saved Javvy the equivalent of 4 months of agent work time, with efficiency continuing to improve.”

> Going into this holiday season versus last year's, I had the peace of mind knowing that no matter what, the inbox was going to be fine.
>
> Shannon White, Head of CX

> Having our first response time and resolution time go down has been huge. We are staying steady at around 12 minutes. We can now make sure that our customers are consistently getting answers under just 15 minutes of asking a question.
>
> Shannon White, Head of Customer Experience at Javvy Coffee

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 12 minutes is printed word for word on the page, near the name of Javvy Coffee.
- Checked: the passage quoted above is copied word for word from the page, near the name of Javvy Coffee.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Javvy Coffee uses Yuma. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/javvy-coffee-yuma · How we check: https://www.usedby.ai/methodology