# How Jiffy uses Tidio

**70%** AI resolution rate without human intervention

As published on [tidio.com](https://www.tidio.com/customers/jiffy/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Jiffy](https://www.usedby.ai/companies/jiffy.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Industry: [Fashion & Apparel](https://www.usedby.ai/companies/industry/fashion-apparel.md)
- Teams: Customer Support

## The use case: how Jiffy deploys Tidio

Jiffy.com uses Tidio's Lyro AI agent, integrated with its Zendesk system, to automatically answer customer inquiries across its blank apparel, custom transfer and custom-printed product lines. The team trained Lyro on its product knowledge and built custom conversation flows for common scenarios.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Jiffy, not ours.

> Within weeks, Jiffy.com achieved a 70% AI resolution rate—more than half of all customer inquiries now resolved without human intervention. Customer engagement increased significantly, with 3.3% of website visitors interacting with Lyro.

- **3.3%**: “3.3% of visitors engaging with the AI assistant”
- **1.04%**: “1.04% contact-to-visit ratio through optimized pre-chat flows”
- **7,700**: “More than 7,700 knowledge articles added to Lyro’s database”

> Tidio's Lyro AI has been a game-changer for us. We've been able to offer comprehensive support across our growing product lines without expanding our team.
>
> Peter Brogno, Sr. Director of Customer Support at Jiffy.com

Source: [tidio.com](https://www.tidio.com/customers/jiffy/), captured 2026-10-09.

## Tidio users in Fashion & Apparel

- [Burker](https://www.usedby.ai/companies/burker.md) — Confirmed
- [Olivia Bottega](https://www.usedby.ai/companies/olivia-bottega.md) — Confirmed
- [Stormline](https://www.usedby.ai/companies/stormline.md) — Confirmed
- [Suitor](https://www.usedby.ai/companies/suitor.md) — Confirmed
- [Lacoste](https://www.usedby.ai/companies/lacoste.md) — Observed
- [Ninja Transfers](https://www.usedby.ai/companies/ninja-transfers.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 70% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Jiffy.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Jiffy uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/jiffy-com-tidio · How we check: https://www.usedby.ai/methodology