# How John Paul uses Talkdesk

**8.4/10** global customer satisfaction score

As published on [talkdesk.com](https://www.talkdesk.com/customers/john-paul/). Captured by usedby on 2026-10-09.

- Company: [John Paul](https://www.usedby.ai/companies/john-paul.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Teams: Concierge

## What the story says

John Paul, a premium and luxury concierge services provider, uses Talkdesk integrated with its CRM to deliver omnichannel support around the clock. It uses automation to personalize service by client program, wait times, time zone and language, and is working with Talkdesk on AI agents and Copilot to assist concierges during live calls.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and John Paul, not ours.

> Talkdesk’s flexibility has also supported rapid global expansion, including a recent office launch in the Middle East that was operational from day one.

> With Talkdesk, we have now been in a long relationship actually. So we can speak the truth. We can say what works well, what needs to be improved, but always with the same objective. Our culture is based on excellence and tailor-made services. With Talkdesk, we have found a partner who aligns with our values.
>
> Hubert Choplin, Global Data & CRM Director

Source: [talkdesk.com](https://www.talkdesk.com/customers/john-paul/), captured 2026-10-09.

> Our culture is based on excellence and tailor-made services. With Talkdesk, we have found a partner who aligns with our values.
>
> Hubert Choplin, Global Data & CRM Director

Source: [talkdesk.com](https://www.talkdesk.com/customers/), captured 2026-10-04.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 8.4/10 is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of John Paul.
- Checked: John Paul uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/john-paul-talkdesk · How we check: https://www.usedby.ai/methodology