# How K1x uses Maven AGI

**80%** tickets resolved by Agent Maven, almost always

As published on [mavenagi.com](https://www.mavenagi.com/customer-stories/k1x), September 2025. Captured by usedby on 2026-10-05.

- Company: [K1x](https://www.usedby.ai/companies/k1x.md)
- Tool: [Maven AGI](https://www.usedby.ai/tools/maven.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Support, Revenue Operations

## The use case: how K1x deploys Maven AGI

K1x uses Maven's Agent Maven AI agent inside its app to give customers instant answers from its help center articles and resolve support tickets automatically. This replaced an earlier chatbot that handled only a small share of inquiries and gives the team data on common questions and trends.

Summary written by usedby from the source page, in English. The figures are those of Maven AGI and K1x, not ours.

> With Agent Maven™ fully up and running, K1x customers have experienced measurable improvements::

- **10x**: “10x more support tickets solved vs. prior AI agent”
- **6x**: “6x improvement in AI agent resolution rate, with an NPS of +40, enhancing product-market fit”

> Maven is all functional, not theoretical. They offered a real solution to our problems and proved it to us in real time.
>
> Dennis Dube, SVP of RevOps

Source: [mavenagi.com](https://www.mavenagi.com/customer-stories/k1x), captured 2026-10-05.

## Maven AGI users in Fintech & Payments

- [PapayaPay](https://www.usedby.ai/companies/papayapay.md) — Confirmed
- [Rho](https://www.usedby.ai/companies/rho.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 80% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of K1x.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: K1x uses Maven AGI. Confirmed line. Latest check across sources: 2026-10-20.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/k1x-maven · How we check: https://www.usedby.ai/methodology