# How Kickfin uses Forethought

**72%** self-serve rate since implementing Solve

As published on [forethought.ai](https://forethought.ai/case-studies/kickfin). Captured by usedby on 2026-10-05.

- Company: [Kickfin](https://www.usedby.ai/companies/kickfin.md)
- Tool: [Forethought](https://www.usedby.ai/tools/forethought.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Support, Operations

## The use case: how Kickfin deploys Forethought

Kickfin uses Forethought's Solve AI agent to give customers 24/7 self-service support through a chat widget on its website and support portal. It also uses Assist to give support agents answers inside Salesforce and Triage to tag the sentiment of incoming inquiries.

Summary written by usedby from the source page, in English. The figures are those of Forethought and Kickfin, not ours.

> Kickfin has achieved a 72% self-serve rate since implementing Solve. Kickfin’s customers receive empathetic and human-like responses to their support inquiries 24/7—without human intervention.

- **96%**: “With Triage, customer sentiment has been predicted with 96% accuracy, allowing for confidence in decision making when evaluating customer happiness.”

> With Solve, we can address the needs of our customers in a way that is authentic and makes them feel heard—without needing to staff agents at 3 in the morning.
>
> Larisa Thomas, VP of Operations

Source: [forethought.ai](https://forethought.ai/case-studies/kickfin), captured 2026-10-05.

## Forethought users in Fintech & Payments

- [YNAB](https://www.usedby.ai/companies/ynab.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 72% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Kickfin.
- Checked: each number in our summary is printed on the page.
- Checked: Kickfin uses Forethought. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/kickfin-forethought · How we check: https://www.usedby.ai/methodology