# How Kiki Milk uses Crescendo

**50%**: “AI handled about 50% of all email inquiries”

As published on [crescendo.ai](https://www.crescendo.ai/customer-stories/kikimilk-scalable-support-customer-experience). Captured by usedby on 2026-10-07.

- Company: [Kiki Milk](https://www.usedby.ai/companies/kiki-milk.md)
- Tool: [Crescendo](https://www.usedby.ai/tools/crescendo.md)
- Teams: Customer Support
- Customer since (as the page says): Kiki Milk launched Crescendo’s Email Assistant in June 2025.

## What the story says

Kiki Milk uses Crescendo's Email Assistant to automatically answer routine customer emails such as order tracking, subscription updates, and ingredient questions. Complex or sensitive cases are escalated to human associates.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Kiki Milk, not ours.

> AI handled about 50% of all email inquiries, allowing human agents to stay focused on more nuanced or complex questions.

- **100%**: “As distribution expanded to Target, Sprouts, and Thrive Market, monthly support volume increased 100%.”

> Having Crescendo has given us the freedom to step back, take a breath, and trust that every customer is getting the same level of care.
>
> Rebecca Zimmermann, Director of Partnerships and Customer Success

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 50% is printed word for word on the page, near the name of Kiki Milk.
- Checked: the passage quoted above is copied word for word from the page, near the name of Kiki Milk.
- Checked: Kiki Milk uses Crescendo. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/kiki-milk-crescendo · How we check: https://www.usedby.ai/methodology