# How Kitchener-Waterloo Multicultural Centre uses Jotform

**$100,000**: “Jotform Enterprise saves KWMC $100,000 annually in administrative overhead”

As published on [jotform.com](https://www.jotform.com/customer-stories/kwmc/). Captured by usedby on 2026-10-08.

- Company: [Kitchener-Waterloo Multicultural Centre](https://www.usedby.ai/companies/kitchener-waterloo-multicultural-centre.md)
- Tool: [Jotform](https://www.usedby.ai/tools/jotform.md)

## What the story says

The centre uses Jotform Enterprise to automate workflows for its interpreter service requests, replacing phone-based handling, and to support its annual festival. This reduces back-and-forth communication and administrative overhead.

Summary written by usedby from the source page, in English. The figures are those of Jotform and Kitchener-Waterloo Multicultural Centre, not ours.

> By automating processes for the centre’s language services and to support their 65,000-attendee annual festival, Jotform Enterprise saves KWMC $100,000 annually in administrative overhead.

> I’d absolutely recommend it.
>
> Mac Summers, Director of Finance and Business Services

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure $100,000 is printed word for word on the page, near the name of Kitchener-Waterloo Multicultural Centre.
- Checked: the passage quoted above is copied word for word from the page, near the name of Kitchener-Waterloo Multicultural Centre.
- Checked: Kitchener-Waterloo Multicultural Centre uses Jotform. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/kitchener-waterloo-multicultural-centre-jotform · How we check: https://www.usedby.ai/methodology