# How Klubi uses Deepgram

**90%+**: “90%+ of conversations handled end-to-end by AI agents”

As published on [deepgram.com](https://deepgram.com/customers/klubi). Captured by usedby on 2026-10-02.

- Company: [Klubi](https://www.usedby.ai/companies/klubi.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)
- Teams: Pre-sales, Post-sales, Support

## What the story says

Klubi uses Deepgram's Nova-3 streaming speech-to-text as the recognition layer for AI voice agents that handle pre-sales contact, qualification and handoff for its consórcio group purchasing product in Brazil. The transcription also supports service and post-sales workflows, with transcripts feeding monitoring and QA.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and Klubi, not ours.

> Klubi rebuilt its funnel around AI voice, anchored by Deepgram Speech-to-Text (STT), to increase conversion, expand coverage, and improve consistency across thousands of interactions.

- **~80k**: “~80k total monthly customer interactions across pre-sales, post-sales, and support”
- **~30k**: “~30k monthly AI-led voice interactions”

> We evaluated several speech-to-text providers, but Deepgram stood out immediately for Brazilian Portuguese. Other solutions struggled with domain-specific vocabulary—confusing car model names like 'Ônix' with common words like 'ônibus' \[bus\]. Deepgram got it right, even in noisy environments like traffic or subway calls. That accuracy was non-negotiable for us.
>
> Gabriel Abreu, Tech Lead

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 90%+ is printed word for word on the page, near the name of Klubi.
- Checked: the passage quoted above is copied word for word from the page, near the name of Klubi.
- Checked: each number in our summary is printed on the page.
- Checked: Klubi uses Deepgram. Confirmed line. Latest check across sources: 2026-10-02.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/klubi-deepgram · How we check: https://www.usedby.ai/methodology