# How Kong uses Hex

**92%**: “Executive reviews became 92% data-driven: Quarterly product reviews now feature data in 23 out of 25 slides”

As published on [hex.tech](https://hex.tech/customers/kong/), February 2026. Captured by usedby on 2026-11-14.

- Company: [Kong](https://www.usedby.ai/companies/kong.md)
- Tool: [Hex](https://www.usedby.ai/tools/hex.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: product, pricing and packaging, go-to-market, design

## The use case: how Kong deploys Hex

Kong uses Hex as its primary analytics platform for product insights on top of Snowflake. The data team builds data apps for leadership reporting, lets colleagues self-serve answers through Threads and a Slack bot, and uses the Notebook Agent to build customer utilization forecasting models for renewal conversations.

Summary written by usedby from the source page, in English. The figures are those of Hex and Kong, not ours.

> Within a year, executive reliance on data skyrocketed from 1 out of 30 slides in quarterly reviews to 23 out of 25 (92%).

- **240 hours**: “240 hours saved annually: Standardized product dashboard templates eliminates manual reporting work”
- **30%+**: “30%+ reduction in ad hoc questions”
- **36 months**: “changing renewal conversations from just estimates to confident data-driven projections spanning up to 36 months”

> We went from back-of-the-napkin math to 36-month utilization forecasts in 30 minutes. The Notebook Agent made that possible.
>
> Snehal Karanjkar, Data Science Leader

Source: [hex.tech](https://hex.tech/customers/kong/), captured 2026-11-14.

## Other AI tools used by Kong

- [Augment Code](https://www.usedby.ai/tools/augment-code.md) — Confirmed
- [Speakeasy](https://www.usedby.ai/tools/speakeasy.md) — Confirmed
- [Neon](https://www.usedby.ai/tools/neon.md) — Observed

## Hex users in DevTools & Infrastructure

- [Algolia](https://www.usedby.ai/companies/algolia.md) — Confirmed
- [ClickUp](https://www.usedby.ai/companies/clickup.md) — Confirmed
- [Figma](https://www.usedby.ai/companies/figma.md) — Confirmed
- [LangChain](https://www.usedby.ai/companies/langchain.md) — Confirmed
- [Modal](https://www.usedby.ai/companies/modal.md) — Confirmed
- [Supabase](https://www.usedby.ai/companies/supabase.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the figure 92% is printed word for word on the page, near the name of Kong.
- Checked: the passage quoted above is copied word for word from the page, near the name of Kong.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Kong uses Hex. Confirmed line. Latest check across sources: 2026-11-14.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/kong-hex · How we check: https://www.usedby.ai/methodology