# How Koralplay uses n8n

**616 hours**: “That change alone created major operational leverage, with tracked impact reaching 616 hours saved per week.”

As published on [n8n.io](https://n8n.io/case-studies/koralplay/). Captured by usedby on 2026-10-07.

- Company: [Koralplay](https://www.usedby.ai/companies/koralplay.md)
- Tool: [n8n](https://www.usedby.ai/tools/n8n.md)
- Teams: Support, Engineering, QA, Operations

## What the story says

Koralplay, a software company serving gaming and betting operators, uses n8n to automate payment-related support tickets end to end, replacing manual back office work by support agents. It also uses n8n for reporting, release notes, QA and internal team workflows.

Summary written by usedby from the source page, in English. The figures are those of n8n and Koralplay, not ours.

> The most critical workflow automated payment-related support tickets end to end. When a customer reports a blocked payment, n8n now handles what used to require a support agent to manually log into the back office, authenticate through multi-factor security, look up the transaction, check regulatory status, and message the customer with a resolution.

- **70%**: “Koralplay automates 70% of payment support tickets with n8n”
- **4,000**: ““We run over 4,000 workflow executions per week in production, with built-in error recovery and dead-letter handling to ensure nothing falls through the cracks."”
- **60**: “With roughly 60 people using n8n daily out of a company of 85, n8n shifted from “automation software” to critical infrastructure for Koralplay’s operations.”

> It’s a virtuous circle. It’s good for the business because it improves the customer experience. It’s great for me as a leader because it moves the company forward. And above all, it’s great for the teams, because they can focus on the work that matters and are generally happier at work
>
> Didier Caroff, COO, Koralplay

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 616 hours is printed word for word on the page, near the name of Koralplay.
- Checked: the passage quoted above is copied word for word from the page, near the name of Koralplay.
- Checked: each number in our summary is printed on the page.
- Checked: Koralplay uses n8n. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/koralplay-n8n · How we check: https://www.usedby.ai/methodology