# How Learn It Live uses Zapier

**40%**: “The Support team now receives 40% fewer tickets and can focus on more complex issues requiring a human touch.”

As published on [zapier.com](https://zapier.com/customer-stories/learn-it-live). Captured by usedby on 2026-10-08.

- Company: [Learn It Live](https://www.usedby.ai/companies/learn-it-live.md)
- Tool: [Zapier](https://www.usedby.ai/tools/zapier.md)
- Teams: Support

## What the story says

Learn It Live built an AI-powered chatbot with Zapier and embedded it on its website. The chatbot uses a Zapier Table as its knowledge source to answer simple, repetitive support questions.

Summary written by usedby from the source page, in English. The figures are those of Zapier and Learn It Live, not ours.

> The Learn It Live chatbot streamlined support by answering simple, repetitive queries. The Support team now receives 40% fewer tickets and can focus on more complex issues requiring a human touch.

- **under an hour**: “Using Zapier, Adam created an AI-powered chatbot to embed on Learn It Live’s website in under an hour.”

> We prefer to resolve specific things with a real person. With the bot up and running, we can now allocate enough time to those issues without overloading our stakeholders.
>
> Adam Shoqar, VP of New Partnerships and Innovation at Learn It Live

Source: [zapier.com](https://zapier.com/customer-stories/learn-it-live), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 40% is printed word for word on the page, near the name of Learn It Live.
- Checked: the passage quoted above is copied word for word from the page, near the name of Learn It Live.
- Checked: Learn It Live uses Zapier. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/learn-it-live-zapier · How we check: https://www.usedby.ai/methodology