# How LG Uplus uses Arize AI

As published on [arize.com](https://arize.com/customers/how-lg-uplus-is-building-better-agents-with-evaluation-driven-development-and-arize-ax/). Captured by usedby on 2026-10-05.

- Company: [LG Uplus](https://www.usedby.ai/companies/lg-uplus.md)
- Tool: [Arize AI](https://www.usedby.ai/tools/arize-ai.md)
- Industry: [Telecommunications](https://www.usedby.ai/companies/industry/telecommunications.md)
- Teams: AI Contact Center, Domain experts, Business stakeholders, Product teams

## What the story says

LG Uplus's AI Contact Center team uses Arize AX to build an evaluation-driven development workflow for its customer service AI agents. Production traces, user feedback and domain expert review feed evaluation datasets, and the team inspects intermediate agent steps such as tool selection and routing.

Summary written by usedby from the source page, in English. The figures are those of Arize AI and LG Uplus, not ours.

> Using Arize AX, LG Uplus created a workflow that combines production traces, user feedback, and domain expertise to continuously improve its AI agents.

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the passage quoted above is copied word for word from the page, near the name of LG Uplus.
- Checked: LG Uplus uses Arize AI. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/lg-uplus-arize-ai · How we check: https://www.usedby.ai/methodology