# How Life360 uses Tray.io

**2,500+**: “Slack lifecycle automation across 2,500+ channels makes it safe to allow user-requested creation”

As published on [tray.ai](https://tray.ai/customers/life360/), January 2026. Captured by usedby on 2026-10-16.

- Company: [Life360](https://www.usedby.ai/companies/life360.md)
- Tool: [Tray.io](https://www.usedby.ai/tools/tray-io.md)
- Industry: [Mobility & Ride-hailing](https://www.usedby.ai/companies/industry/mobility-ride-hailing.md)
- Teams: IT, Engineering

## What the story says

Life360 built an orchestrator agent called Mimir on Tray Merlin Agent Builder that employees reach through Slack and that routes requests to specialized sub-agents for ITSM, Jira, Confluence, Slack management and coding. Tray workflows also automate Slack channel auditing and archiving.

Summary written by usedby from the source page, in English. The figures are those of Tray.io and Life360, not ours.

> Employees now have a single entry point in Slack, eliminating confusion over which bot to contact. Jira tickets created through Mimir contain full Slack-thread context, improving handoffs and reducing back-and-forth.

- **88 million**: “Life360 runs a consumer platform with 88 million monthly active users and a growing internal team.”

> The moment it clicked was when I saw an agent run end-to-end and open a pull request in the repo. It showed me we could actually close the loop on issues, and that's real value.
>
> Matt Currie, Senior Automation Engineer, Life360

Source: [tray.ai](https://tray.ai/customers/life360/), captured 2026-10-16.

## What usedby checked

We compared the story with its live page on 2026-10-16.

- Checked: the figure 2,500+ is printed word for word on the page, near the name of Life360.
- Checked: the passage quoted above is copied word for word from the page, near the name of Life360.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Life360 uses Tray.io. Confirmed line. Latest check across sources: 2026-10-16.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/life360-tray-io · How we check: https://www.usedby.ai/methodology