# How Lightspeed uses Relevance AI

As published on [relevanceai.com](https://relevanceai.com/customers/lightspeed-commerce). Captured by usedby on 2026-10-02.

- Company: [Lightspeed](https://www.usedby.ai/companies/lightspeed.md)
- Tool: [Relevance AI](https://www.usedby.ai/tools/relevance-ai.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: Sales, Growth & Marketing, Content & Brand, Marketing Automation, Security, Legal, Data/Systems

## What the story says

Lightspeed built an AI BDR agent named Alex on Relevance AI that researches prospects, writes outreach, handles replies and hands over to sales reps. It was rolled out in stages by a cross-functional AI pod, and reusable modules are now being extracted to build more agents across go-to-market functions.

Summary written by usedby from the source page, in English. The figures are those of Relevance AI and Lightspeed, not ours.

> Researches prospects, crafts outreach, handles replies, and hands over to reps seamlessly — embedded in a complex global sales stack.

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the passage quoted above is copied word for word from the page, near the name of Lightspeed.
- Checked: Lightspeed uses Relevance AI. Confirmed line. Latest check across sources: 2026-10-02.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/lightspeed-commerce-relevance-ai · How we check: https://www.usedby.ai/methodology