# How Linktree uses Lorikeet

**1 min**: “1 min First AI response time”

As published on [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/learn-how-linktree-s-support-team-cut-first-response-time-to-1-minute-and-automated-complex-workflows-with-lorikeet). Captured by usedby on 2026-10-08.

- Company: [Linktree](https://www.usedby.ai/companies/linktree.md)
- Tool: [Lorikeet](https://www.usedby.ai/tools/lorikeet.md)
- Industry: [Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech.md)

## What the story says

Linktree's support team uses Lorikeet as an AI agent alongside human agents in Intercom to handle transactional queries such as account access investigations, refunds and cancellations. It escalates to humans with the investigation already done when needed.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Linktree, not ours.

> Because Lorikeet handles the bulk of transactional queries, often so seamlessly that customers don’t realize they’re not talking to a person — human agents now spend more time per conversation.

- **90%**: “90% CSAT, paid customers”
- **90%**: “90% Subscription and billing reviews resolved”

> When Lorikeet hands a ticket over to a human, the investigation’s already been done — the human agent can take the action and get a speedier resolution.
>
> Tom Pemberton, Senior CX Manager

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 1 min is printed word for word on the page, near the name of Linktree.
- Checked: the passage quoted above is copied word for word from the page, near the name of Linktree.
- Checked: Linktree uses Lorikeet. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/linktree-lorikeet · How we check: https://www.usedby.ai/methodology