# How Lion Parcel uses Yellow.ai

As published on [yellow.ai](https://yellow.ai/case-study/lion-parcel/), April 2024. Captured by usedby on 2026-10-08.

- Company: [Lion Parcel](https://www.usedby.ai/companies/lion-parcel.md)
- Tool: [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md)
- Teams: Customer Support

## What the story says

Lion Parcel uses Yellow.ai generative AI chatbots on WhatsApp, Facebook Messenger and Instagram to answer shipping inquiries such as delivery status, parcel tracking and payment updates in English and Bahasa. It also automates WhatsApp outbound campaigns and integrates with Salesforce and its order management system to create tickets for live chat support.

Summary written by usedby from the source page, in English. The figures are those of Yellow.ai and Lion Parcel, not ours.

> Yellow.ai and Lion Parcel collaborated to implement advanced Generative AI-powered dynamic chatbots across platforms such as WhatsApp, Facebook, and Instagram Messages.

- **85%**: “By deploying YellowG, we’ve elevated convenience and efficiency with 85% automation, ensuring every interaction exceeds expectations, with minimal human intervention.”

> Revolutionizing customer support in the logistics industry, Lion Parcel is driving an unparalleled service experience for customers with Generative AI-powered dynamic chatbots enabled by Yellow.ai. Our customers enjoy self-serve options for instant query resolution across their preferred digital platforms, ranging from general inquiries to tracking packages with ease. By deploying YellowG, we’ve elevated convenience and efficiency with 85% automation, ensuring every interaction exceeds expectations, with minimal human intervention. Lion Parcel is proud to lead the way in customer-centric logistics solutions, delivering exceptional service with the power of AI.
>
> Mr. Budi Santoso, Chief Experience Officer

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Lion Parcel.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Lion Parcel uses Yellow.ai. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/lion-parcel-yellow-ai · How we check: https://www.usedby.ai/methodology