# How Lippert uses Cognigy

**80%**: “80% cost reduction from handled queries”

As published on [cognigy.com](https://www.cognigy.com/en/case-study/lippert). Captured by usedby on 2026-10-08.

- Company: [Lippert](https://www.usedby.ai/companies/lippert.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)
- Industry: [Manufacturing](https://www.usedby.ai/companies/industry/manufacturing.md)
- Teams: Customer Support

## What the story says

Lippert deployed chat-based AI agents built on Cognigy to handle customer inquiries about part pricing, availability, and order status tracking. Business users create and manage the agents internally.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Lippert, not ours.

> Using AI has allowed Lippert to achieve a 37% containment rate, resulting in an 80% cost reduction from handled queries. The efficiency and usability of the AI self-service has also increased the conversion rate for its online store purchases

- **37%**: “Using AI has allowed Lippert to achieve a 37% containment rate”
- **178,000**: “More than 178,000 autmated conversations per year”

> By implementing Cognigy.AI, we reduced our customer support costs by 80%. This has transformed our service delivery and boosted overall efficiency.
>
> Phillip Dougherty, AI Product Manager at Lippert

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 80% is printed word for word on the page, near the name of Lippert.
- Checked: the passage quoted above is copied word for word from the page, near the name of Lippert.
- Checked: Lippert uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/lippert-cognigy · How we check: https://www.usedby.ai/methodology