# How Live Oak Bank uses Glia

**793%**: “Increase deposit retention by nearly 9x, up from $1.4 million in month one to $12.5 million at its peak—a 793% increase.”

As published on [glia.com](https://www.glia.com/case-study/live-oak-bank). Captured by usedby on 2026-10-08.

- Company: [Live Oak Bank](https://www.usedby.ai/companies/live-oak-bank.md)
- Tool: [Glia](https://www.usedby.ai/tools/glia.md)
- Teams: Contact Center, Deposit retention team

## What the story says

Live Oak Bank uses Glia Banker Voice and Banker Digital to automate routine voice and chat inquiries, while routing complex conversations and at-risk deposit customers to live agents and a dedicated retention team on a single platform.

Summary written by usedby from the source page, in English. The figures are those of Glia and Live Oak Bank, not ours.

> Live Oak first deployed voice AI via Glia Banker, adding Glia Banker Digital soon after. Live Oak also built dedicated queues to route at-risk customers directly to a deposit retention team, leveraging new infrastructure to run a structured retention program that was not previously possible.

- **63%**: “Grow business checking balances 63% YoY, reaching $469 million, with total relationship deposits climbing to $1.2 billion.”
- **39%**: “Boost cross-sell adoption by nearly 39%, with 25% of customers now holding both a loan and deposit account, up from 18%.”
- **93%**: “Maintained first contact resolution at 93%, indicating that automation met the high standards for service set by Live Oak’s frontline agents.”
- **170%**: “Glia Banker Digital volume grew from roughly 1,000 interactions a month to more than 2,700, a 170% increase.”

> Our deployment of Glia voice AI and digital AI proves that automation creates capacity for better service and more growth, at scale,
>
> Josh Goldstein, Director, Contact Center

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 793% is printed word for word on the page, near the name of Live Oak Bank.
- Checked: the passage quoted above is copied word for word from the page, near the name of Live Oak Bank.
- Checked: Live Oak Bank uses Glia. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/live-oak-bank-glia · How we check: https://www.usedby.ai/methodology