# How Living Spaces uses Intercom

**under one minute**: “the team’s average first response time through Intercom is under one minute”

As published on [intercom.com](https://www.intercom.com/customers/livingspaces). Captured by usedby on 2026-10-05.

- Company: [Living Spaces](https://www.usedby.ai/companies/living-spaces.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: sales, support, e-commerce, marketing, product

## What the story says

Living Spaces uses Intercom as a single platform for sales, support, and e-commerce conversations with website visitors and customers. It relies on the Messenger, proactive support, and a custom triage bot to route and answer questions, and in-store staff also join online chats through kiosks.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Living Spaces, not ours.

> Pete explains that the team’s average first response time through Intercom is under one minute – something that would not previously have been possible using phone and email support.

- **8,000**: “Managing close to 8,000 weekly conversations, Pete explains that anywhere from 50 to 100 members of staff are on hand every day to handle inbound chats.”

> Our sales, support, and e-commerce teams are now on a single platform, greatly improving our overall customer experience and team efficiency,
>
> Pete Franco, VP of E-commerce

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure under one minute is printed word for word on the page, near the name of Living Spaces.
- Checked: the passage quoted above is copied word for word from the page, near the name of Living Spaces.
- Checked: Living Spaces uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/living-spaces-intercom · How we check: https://www.usedby.ai/methodology