# How loanDepot uses Moveworks

**2K** issues resolved automatically each month

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/loandepot-automates-approvals-with-moveworks). Captured by usedby on 2026-10-09.

- Company: [loanDepot](https://www.usedby.ai/companies/loandepot.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: IT, Level 1 support, Service desk
- Customer since (as the page says): In February 2022, loanDepot introduced Elle-Dee, its Moveworks AI Assistant.

## What the story says

loanDepot uses the Moveworks AI Assistant, called Elle-Dee, in Microsoft Teams to handle IT support requests such as unlocking accounts, provisioning software, and routing access approvals. Managers can approve or deny access requests in Teams using natural language.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and loanDepot, not ours.

> With agentic AI orchestrating IT approvals end to end, employees receive access to the tools they need in minutes instead of days. Managers can approve or deny access requests directly in Teams using natural language, reducing long-standing bottlenecks and improving response times across the organization.

- **1,000**: “answering over 1,000 employee questions in its first month”
- **90%**: “90% of employees said the AI Assistant was helpful during their first week”

> At loanDepot, we’re laser-focused on the future. The only way forward is to build an amazing employee experience, where all our people get the support they need. Moveworks’ AI is critical to our strategy.
>
> Donald Small, Director of IT Service Management

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/loandepot-automates-approvals-with-moveworks), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 2K is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of loanDepot.
- Checked: loanDepot uses Moveworks. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/loandepot-moveworks · How we check: https://www.usedby.ai/methodology