# How Lorikeet uses Cartesia

**97%**: “97% faster resolutions and nearly 2x CSAT scores achieved for customers”

As published on [cartesia.ai](https://www.cartesia.ai/customers/lorikeet), March 2026. Captured by usedby on 2026-10-08.

- Company: [Lorikeet](https://www.usedby.ai/companies/lorikeet.md)
- Tool: [Cartesia](https://www.usedby.ai/tools/cartesia.md)

## What the story says

Lorikeet, an AI customer support concierge for complex businesses, uses Cartesia's Sonic text-to-speech to power the voices of its phone support agents. The agents resolve customer issues in regulated industries with low latency and natural-sounding speech.

Summary written by usedby from the source page, in English. The figures are those of Cartesia and Lorikeet, not ours.

> Speed was a clear differentiator: Cartesia was almost half a second faster than competing vendors. In live support calls, that margin is the difference between a conversation that flows naturally and one that triggers an escalation request.

- **21,000**: “Powered by Cartesia, Lorikeet handled over 21,000 calls in the first nine days alone, with hundreds of concurrent calls at peak, maintaining 100% uptime with no degradation issues.”
- **24 hours**: “When 300,000+ families had their SNAP food benefits suddenly transitioned to GiveCard, Lorikeet deployed voice agents within 24 hours to handle the surge.”

> We put a lot of R&D effort into getting our voice agents to a level where they could actually help people with complicated or demanding customer situations, but with a latency profile that means the conversation sounds natural and the customer is not left hanging on the phone. That’s only possible if you have very fast text-to-speech technology, which Cartesia is particularly excellent at.
>
> Jamie Hall, Co-Founder and CTO, Lorikeet

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 97% is printed word for word on the page, near the name of Lorikeet.
- Checked: the passage quoted above is copied word for word from the page, near the name of Lorikeet.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Lorikeet uses Cartesia. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/lorikeet-cartesia · How we check: https://www.usedby.ai/methodology