# How Lovepop uses Crescendo

**99.93%**: “a 99.93% reduction in email response time”

As published on [crescendo.ai](https://www.crescendo.ai/customer-stories/lovepop-scaling-heartfelt-cx). Captured by usedby on 2026-10-07.

- Company: [Lovepop](https://www.usedby.ai/companies/lovepop.md)
- Tool: [Crescendo](https://www.usedby.ai/tools/crescendo.md)
- Teams: Customer Support

## What the story says

Lovepop uses Crescendo's omnichannel AI assistant, nicknamed Joy, to handle customer support over voice and email, including returns and order status updates. It is integrated with Zendesk, Gorgias and Shopify, and hands off to human agents with order context.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Lovepop, not ours.

> Over two months, they achieved a 99.93% reduction in email response time and a 9% CSAT improvement. Response times dropped, satisfaction climbed, and the team could handle more volume than ever without adding staff.

- **9%**: “a 9% CSAT improvement”

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 99.93% is printed word for word on the page, near the name of Lovepop.
- Checked: the passage quoted above is copied word for word from the page, near the name of Lovepop.
- Checked: Lovepop uses Crescendo. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/lovepop-crescendo · How we check: https://www.usedby.ai/methodology