# How Lucidchart uses Zapier

**30%**: “30% Reduced time spent on quality assurance”

As published on [zapier.com](https://zapier.com/customer-stories/lucidchart). Captured by usedby on 2026-10-08.

- Company: [Lucidchart](https://www.usedby.ai/companies/lucidchart.md)
- Tool: [Zapier](https://www.usedby.ai/tools/zapier.md)
- Teams: Digital Marketing

## What the story says

Lucidchart uses Webhooks by Zapier to move data between its customer management apps. Zaps add leads to the CRM, create support tickets, and populate Google Sheets, replacing manual copying and report building.

Summary written by usedby from the source page, in English. The figures are those of Zapier and Lucidchart, not ours.

> Lucidchart used Webhooks by Zapier to send information between their favorite apps. They built Zaps that automatically added leads to their CRM, created tickets in their support tracking tool, and populated data in Google Sheets.

- **48%**: “48% Automation enabled growth”

> Instead of spending hours and hours engineering a Salesforce sync to pull reports manually, we're able to automate this and spend more time on highly strategic initiatives.
>
> Micaela Wright, Associate Digital Marketing Manager at Lucidchart

Source: [zapier.com](https://zapier.com/customer-stories/lucidchart), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 30% is printed word for word on the page, near the name of Lucidchart.
- Checked: the passage quoted above is copied word for word from the page, near the name of Lucidchart.
- Checked: Lucidchart uses Zapier. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/lucidchart-zapier · How we check: https://www.usedby.ai/methodology