# How Lulu Hypermarket uses Yellow.ai

**3M+**: “3M+ users engaged within weeks of launch.”

As published on [yellow.ai](https://yellow.ai/case-study/lulu-hypermarket-ex-automation/), April 2026. Captured by usedby on 2026-10-08.

- Company: [Lulu Hypermarket](https://www.usedby.ai/companies/lulu-hypermarket.md)
- Tool: [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md)
- Teams: Customer Support

## What the story says

Lulu Hypermarket uses Yellow.ai to run customer interactions on WhatsApp, including order tracking, digital receipts, loyalty program access, ordering and in-store pickup. Routine queries are handled automatically and complex cases are escalated to human agents with full context.

Summary written by usedby from the source page, in English. The figures are those of Yellow.ai and Lulu Hypermarket, not ours.

> Engaging over 3 million users in weeks proved that meeting customers on their preferred messaging apps removes behavioral friction.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 3M+ is printed word for word on the page, near the name of Lulu Hypermarket.
- Checked: the passage quoted above is copied word for word from the page, near the name of Lulu Hypermarket.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Lulu Hypermarket uses Yellow.ai. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/lulu-hypermarket-yellow-ai · How we check: https://www.usedby.ai/methodology