# How Lulus uses Kustomer

As published on [kustomer.com](https://www.kustomer.com/customers/lulus/). Captured by usedby on 2026-10-09.

- Company: [Lulus](https://www.usedby.ai/companies/lulus.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Industry: [Fashion & Apparel](https://www.usedby.ai/companies/industry/fashion-apparel.md)
- Teams: Customer Service

## What the story says

Lulus is a retail customer that switched from Zendesk to Kustomer. A customer service leader at Lulus discusses in a video how Kustomer's AI capabilities will shape the future of customer support.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and Lulus, not ours.

> Tiffany Steinberg, Senior Manager of Customer Service at Lulus, shares her perspective on how Kustomer's AI capabilities will shape the future of customer support.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of Lulus.
- Checked: Lulus uses Kustomer. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/lulus-kustomer · How we check: https://www.usedby.ai/methodology