# How Magic Eden uses Lorikeet

**74%** CSAT within the first month of rollout

As published on [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-nft-marketplace-magic-eden-use-lorikeet). Captured by usedby on 2026-10-08.

- Company: [Magic Eden](https://www.usedby.ai/companies/magic-eden.md)
- Tool: [Lorikeet](https://www.usedby.ai/tools/lorikeet.md)
- Industry: [Crypto & Web3](https://www.usedby.ai/companies/industry/crypto-web3.md)

## The use case: how Magic Eden deploys Lorikeet

Magic Eden uses Lorikeet, integrated with Intercom, to handle customer support conversations and FAQ-type workflows for its NFT marketplace. The AI agent checks transaction status across multiple block explorers, helps troubleshoot swap and NFT visibility issues, and replies in multiple languages.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Magic Eden, not ours.

> Within the first month of rolling out, Magic Eden achieved a CSAT of 74% with the workflows it rolled out: ~30 ppts higher than Magic Eden’s previous AI Agent and 4 ppts away from human CSAT scores.

- **~45%**: “Their previous AI agent solution left a lot to be desired on their customer satisfaction scores (CSAT) at ~45% vs 78% human-level.”

> Lorikeet’s customer satisfaction scores are now nearly on par with that of our human agents. They can help users troubleshoot step by step complex blockchain issues and can independently check “on-chain” transaction status on the 10+ blockchains we support.
>
> Daniel Cavagnino, Operations Manager

Source: [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-nft-marketplace-magic-eden-use-lorikeet), captured 2026-10-08.

> We were very impressed with the CSAT scores Lorikeet delivered, but we also highly valued Lorikeet being a thought partner on helping us take our customer support to the next level.
>
> Daniel Cavagnino, Operations Manager

Source: [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories), captured 2026-10-08.

## Lorikeet users in Crypto & Web3

- [Summ](https://www.usedby.ai/companies/summ.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 74% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Magic Eden.
- Checked: Magic Eden uses Lorikeet. Confirmed line. Latest check across sources: 2026-10-20.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/magic-eden-lorikeet · How we check: https://www.usedby.ai/methodology