# How MAINGAU uses Parloa

**20%**: “MAINGAU achieved its goal of an additional 20% automation rate within a short period of time”

As published on [parloa.com](https://www.parloa.com/customers/maingau/), May 2026. Captured by usedby on 2026-10-03.

- Company: [MAINGAU](https://www.usedby.ai/companies/maingau.md)
- Tool: [Parloa](https://www.usedby.ai/tools/parloa.md)
- Industry: [Energy, Utilities & Cleantech](https://www.usedby.ai/companies/industry/energy-utilities-cleantech.md)
- Teams: Customer Service

## What the story says

MAINGAU replaced its rule-based voice and chat bots with Parloa's AI agents to handle customer service requests end-to-end, such as meter-reading submissions, installment adjustments, contract renewals and delivery status updates. The agents also give tariff advice and email suitable offers to customers.

Summary written by usedby from the source page, in English. The figures are those of Parloa and MAINGAU, not ours.

> By replacing the previous system with Parloa’s AI agents, MAINGAU achieved its goal of an additional 20% automation rate within a short period of time.

> This fits perfectly with MAINGAU's innovation strategy. As a modern energy company, we aim to adopt forward-looking technology early and lead the way, and Parloa lets us deliver dynamic, seamless conversations.
>
> Carsten Streitzig, Head of Customer Service

> Through our previous automation solution, we had already built strong internal expertise as well as dedicated IT resources around customer service automation. We were able to leverage this experience for the project and, together with Parloa and logen.ai, develop a solution that is optimally tailored to our service processes while being able to continuously evolve.
>
> Ben Hagelauer, Head of Customer Service Technology & Automation, MAINGAU

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 20% is printed word for word on the page, near the name of MAINGAU.
- Checked: the passage quoted above is copied word for word from the page, near the name of MAINGAU.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: MAINGAU uses Parloa. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/maingau-parloa · How we check: https://www.usedby.ai/methodology