# How ManTech uses Moveworks

**50%**: “50% reduction in IT Tier 1 full-time equivalents (FTEs) to date”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/mantech-ai-support-transformation). Captured by usedby on 2026-10-05.

- Company: [ManTech](https://www.usedby.ai/companies/mantech.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Teams: IT, Human Resources, Compliance, Program Management
- Customer since (as the page says): In July 2024, MANTECH launched Ask MANTECH

## What the story says

MANTECH built an AI assistant called Ask MANTECH on Moveworks to automate Tier 1 IT and HR support for its employees and subcontractors. It answers policy questions, handles recurring requests such as software provisioning and login issues, and works across Slack and Google Chat.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and ManTech, not ours.

> In July 2024, MANTECH launched Ask MANTECH, an AI-powered Assistant built on Moveworks, to automate Tier 1 support.

- **52%**: “52% projected IT & HR Tier 1 cost reduction by 2027”
- **64%**: “64% reduction in login issues; 94% drop in RSA token-related requests”
- **68%**: “68% reduction in call center volume”
- **70%+**: “70%+ adoption rate in year one”

> Our employment verification process went from manual and full of digital friction to a fully automated service delivered in 60 seconds. That saves about 1,000 hours of manual work every year. It’s a great example of ROI and “return on employee”—taking something tedious and turning it into an instant service.
>
> Brian Shrift, Executive Director of the Office of the CIO

> Ask MANTECH has transformed Tier 1 support and knowledge delivery via proactive, intelligent engagement.
>
> Brian Shrift, Executive Director, Office of the CIO, MANTECH

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 50% is printed word for word on the page, near the name of ManTech.
- Checked: the passage quoted above is copied word for word from the page, near the name of ManTech.
- Checked: each number in our summary is printed on the page.
- Checked: ManTech uses Moveworks. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/mantech-moveworks · How we check: https://www.usedby.ai/methodology