# How Manulife uses Coveo

**over 70%**: “over 70% of those are guided by AI-driven suggestions”

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/manulife), January 2018. Captured by usedby on 2026-10-09.

- Company: [Manulife](https://www.usedby.ai/companies/manulife.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Insurance & InsurTech](https://www.usedby.ai/companies/industry/insurance-insurtech.md)
- Teams: Communications, Digital Marketing, Technology

## What the story says

Manulife uses Coveo to power search on its global intranet, unifying content from systems such as SharePoint, Salesforce and Google Drive. It also uses Coveo's AI models for search suggestions and content recommendations, and Usage Analytics to spot content gaps.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Manulife, not ours.

> Since implementing Coveo, Manulife has seen positive signs that employees are finding what they’re looking for on the intranet – with 65,000 average monthly searches, over 70% of those are guided by AI-driven suggestions and an average 2.1 click rank score

- **65,000**: “65,000 average monthly searches”
- **2.1**: “an average 2.1 click rank score”

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure over 70% is printed word for word on the page, near the name of Manulife.
- Checked: the passage quoted above is copied word for word from the page, near the name of Manulife.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Manulife uses Coveo. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/manulife-coveo · How we check: https://www.usedby.ai/methodology