# How Marshall Health Network uses Notable

**20%**: “134 additional completed telehealth encounters (20% increase)”

As published on [notablehealth.com](https://www.notablehealth.com/customer-stories/marshall-health-network-telehealth-scheduling), September 2026. Captured by usedby on 2026-10-08.

- Company: [Marshall Health Network](https://www.usedby.ai/companies/marshall-health-network.md)
- Tool: [Notable](https://www.usedby.ai/tools/notable-health.md)
- Teams: Virtual care call center, Primary care, Family medicine, Internal medicine

## What the story says

Marshall Health Network uses Notable's AI scheduling platform so patients can book telehealth appointments online without calling, after screening for eligibility by state of residence and payer rules. The platform also centralizes registration, intake, and appointment confirmation and cancellation, and sends automated SMS and email reminders.

Summary written by usedby from the source page, in English. The figures are those of Notable and Marshall Health Network, not ours.

> Telehealth usage increased in the first week and continued to grow as more sites adopted the platform.

- **~16%**: “~16% telehealth encounters are self-scheduled by patients”
- **14**: “14 ambulatory locations implemented”
- **658**: “658 encounters before self-scheduling implementation”
- **792**: “792 encounters after implementation, including 125 self-scheduled appointments”

> The combination of self-scheduling, a unified platform, and our strong internal support transformed telehealth into one of our fastest-growing access channels. Patients now have an easier pathway into Marshall Health, and that is a huge win for our community,
>
> Dr. Alfredo Morales, director of virtual care and telehealth for Marshall Health Network

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 20% is printed word for word on the page, near the name of Marshall Health Network.
- Checked: the passage quoted above is copied word for word from the page, near the name of Marshall Health Network.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Marshall Health Network uses Notable. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/marshall-health-network-notable-health · How we check: https://www.usedby.ai/methodology