# How Mastermind uses Maven

**75%**: “75% reduction in response time with 60% more contacts”

As published on [mavenagi.com](https://www.mavenagi.com/customer-stories/mastermind), July 2025. Captured by usedby on 2026-10-05.

- Company: [Mastermind](https://www.usedby.ai/companies/mastermind.md)
- Tool: [Maven](https://www.usedby.ai/tools/maven.md)
- Teams: Customer Service

## What the story says

Mastermind uses Maven's AI agent for customer support through a website support box, a live chat widget, and an email copilot that drafts replies. It handles routine questions during seasonal surges so human agents can focus on complex issues.

Summary written by usedby from the source page, in English. The figures are those of Maven and Mastermind, not ours.

> Within just two months of going live, Maven AGI was seamlessly embedded in Mastermind’s daily workflows. Agents got valuable time back, response times dropped, and support quality stayed high, even during the company’s busiest season:

- **93%**: “93% of live chat questions answered by Agent Maven™”
- **68%**: “68% of support page inquiries resolved autonomously”

> Maven helped us scale in a smart, sustainable way, and the results have exceeded our expectations.
>
> Simas Tamosaitis, Director of Customer Service

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 75% is printed word for word on the page, near the name of Mastermind.
- Checked: the passage quoted above is copied word for word from the page, near the name of Mastermind.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Mastermind uses Maven. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/mastermind-maven · How we check: https://www.usedby.ai/methodology