# How Matera uses Modjo

**100%** churn risk detection standardized and structured

As published on [modjo.ai](https://www.modjo.ai/en/resources/customers/matera-2). Captured by usedby on 2026-10-04.

- Company: [Matera](https://www.usedby.ai/companies/matera.md)
- Tool: [Modjo](https://www.usedby.ai/tools/modjo.md)
- Industry: [PropTech & Management](https://www.usedby.ai/companies/industry/proptech-management.md)
- Teams: Care Operations

## The use case: how Matera deploys Modjo

Matera uses Modjo's conversational AI to detect churn signals clients express in conversations with its teams. Modjo writes the signal into a CRM field that sends it to HubSpot, where a follow-up ticket with a conversation summary is created so Account Managers can assess the risk and trigger tailored action plans.

Summary written by usedby from the source page, in English. The figures are those of Modjo and Matera, not ours.

> Modjo fills in a CRM field to send the signal to Hubspot, which triggers the creation of a follow-up ticket The AI CRM Filling function integrates a summary of the conversation into the ticket, making it easier for Matera's teams to qualify the risk

> Modjo helps us detect risks that we previously couldn’t identify, ultimately reducing our churn rate.
>
> Delphine Chicher, Head of Care Operations

Source: [modjo.ai](https://www.modjo.ai/en/resources/customers/matera-2), captured 2026-10-04.

> Modjo helps us detect risks we previously couldn’t see, reducing churn and giving Account Managers the context they need to take the right action.
>
> Delphine Chicher, Head of Care Operations

Source: [modjo.ai](https://www.modjo.ai/en), captured 2026-10-04.

## Other companies using Modjo

- [AssessFirst](https://www.usedby.ai/companies/assessfirst.md) — Confirmed
- [Greenly](https://www.usedby.ai/companies/greenly.md) — Confirmed
- [Knowify](https://www.usedby.ai/companies/knowify.md) — Confirmed
- [Payplug](https://www.usedby.ai/companies/payplug.md) — Confirmed
- [Pennylane](https://www.usedby.ai/companies/pennylane.md) — Confirmed
- [PlayPlay](https://www.usedby.ai/companies/playplay.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 100% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Matera.
- Checked: Matera uses Modjo. Confirmed line. Latest check across sources: 2026-10-14.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/matera-modjo · How we check: https://www.usedby.ai/methodology