# How Matic uses Retell AI

**~3 minutes**: “Call handling time reduction in data intake flows: ~3 minutes”

As published on [retellai.com](https://www.retellai.com/case-study/matic-insurance-ai-call-automation-case-study). Captured by usedby on 2026-10-05.

- Company: [Matic](https://www.usedby.ai/companies/matic.md)
- Tool: [Retell AI](https://www.usedby.ai/tools/retell-ai.md)
- Teams: Call Operations, Telephony, QA, Engineering

## What the story says

Matic, a digital insurance agency, uses Retell AI voice agents to handle after-hours inbound calls, call customers to confirm and reschedule appointments, and collect quote data and qualify leads before transferring eligible callers to licensed human agents.

Summary written by usedby from the source page, in English. The figures are those of Retell AI and Matic, not ours.

> Average time to collect data dropped from 9 minutes to ~6 minutes.

- **~50%**: “Low-value tasks automated and reassigned: ~50%”
- **85–90%**: “Transfer success rate for scheduled appointment calls: 85–90%”
- **8,000+**: “Calls handled by AI in Q1 2025: 8,000+ across all use cases”
- **80%**: “Customers complete AI-handled calls without asking for a human: 80%”

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure ~3 minutes is printed word for word on the page, near the name of Matic.
- Checked: the passage quoted above is copied word for word from the page, near the name of Matic.
- Checked: Matic uses Retell AI. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/matic-retell-ai · How we check: https://www.usedby.ai/methodology