# How Mattress Firm uses Alex

**under two days**: “the time from application to first conversation fell from two weeks to under two days”

As published on [alex.com](https://www.alex.com/customer-stories/how-mattress-firm-is-closing-the-gap-with-alex), September 2026. Captured by usedby on 2026-10-07.

- Company: [Mattress Firm](https://www.usedby.ai/companies/mattress-firm.md)
- Tool: [Alex](https://www.usedby.ai/tools/alex.md)
- Teams: Talent Acquisition, Recruiting

## What the story says

Mattress Firm uses Alex as a first-round phone interviewer for store applicants in a regional deployment. Candidates who pass an inline assessment are contacted and can interview on their own schedule, and recruiters get transcripts and category assessments in Workday.

Summary written by usedby from the source page, in English. The figures are those of Alex and Mattress Firm, not ours.

> In the first weeks, Alex completed 109 interviews. Nearly two-thirds of invited candidates finished their interview, and the time from application to first conversation fell from two weeks to under two days.

- **109**: “In the first weeks, Alex completed 109 interviews.”

> Alex has handled difficult conversations with more ease and confidence than some of our recruiters could.
>
> Candi Thomas, Head of Talent Acquisition

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure under two days is printed word for word on the page, near the name of Mattress Firm.
- Checked: the passage quoted above is copied word for word from the page, near the name of Mattress Firm.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Mattress Firm uses Alex. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/mattress-firm-alex · How we check: https://www.usedby.ai/methodology