# How MattressNextDay uses Tidio

**400+ Hours**: “400+ Hours Saved Monthly: Significant time savings allowing agents to focus on complex cases and high-value interactions”

As published on [tidio.com](https://www.tidio.com/customers/mattressnextday/), March 2026. Captured by usedby on 2026-10-03.

- Company: [MattressNextDay](https://www.usedby.ai/companies/mattressnextday.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Teams: customer service, sales

## What the story says

MattressNextDay, a UK online mattress retailer, uses Tidio's Lyro AI Agent to automatically handle routine customer inquiries across its website widget, email, Instagram and Facebook. Human agents are left to focus on complex cases.

Summary written by usedby from the source page, in English. The figures are those of Tidio and MattressNextDay, not ours.

> 400+ Hours Saved Monthly: Significant time savings allowing agents to focus on complex cases and high-value interactions

- **73%**: “73% Resolution Rate: Lyro successfully resolves nearly three-quarters of customer inquiries without human intervention”
- **1000+**: “1000+ Knowledge Sources: Comprehensive AI training from extensive product and policy documentation”

> We're really starting to see the benefits now. The conversations handled by AI with only 100 transfers to an agent is incredible. It really is making an impact on us.
>
> Lisa Adams, Customer Services Manager at MattressNextDay

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 400+ Hours is printed word for word on the page, near the name of MattressNextDay.
- Checked: the passage quoted above is copied word for word from the page, near the name of MattressNextDay.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: MattressNextDay uses Tidio. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/mattressnextday-tidio · How we check: https://www.usedby.ai/methodology