# How MaxContact uses Deepgram

As published on [deepgram.com](https://deepgram.com/customers/maxcontact). Captured by usedby on 2026-10-02.

- Company: [MaxContact](https://www.usedby.ai/companies/maxcontact.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)

## What the story says

MaxContact, a contact center software provider, integrated Deepgram's speech-to-text into its Speech Analytics platform to transcribe customer calls, including mono recordings. The transcripts feed its AI analysis for agent training and compliance, with features such as speaker diarization and redaction.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and MaxContact, not ours.

> Deepgram's STT technology was integrated into MaxContact's platform, providing fast and accurate transcriptions as well as advanced features such as speaker diarization and audio intelligence capabilities like redaction.

> Deepgram is the most accurate speech vendor we evaluated,
>
> Matthew Yates, VP of Engineering, MaxContact

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the passage quoted above is copied word for word from the page, near the name of MaxContact.
- Checked: MaxContact uses Deepgram. Confirmed line. Latest check across sources: 2026-10-02.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/maxcontact-deepgram · How we check: https://www.usedby.ai/methodology