# How Mebit uses Intercom

**7 minutes** median time to close a ticket, down from two hours

As published on [intercom.com](https://www.intercom.com/customers/mebit). Captured by usedby on 2026-10-05.

- Company: [Mebit](https://www.usedby.ai/companies/mebit.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: Customer Support
- Customer since (as the page says): The team’s journey with Intercom started back in 2017

## What the story says

Mebit provides support, VIP hosting, KYC and compliance services to Stake.com. It moved from email-only support to Intercom's chat-based Messenger, Inbox and Help Center, and connected it to social media accounts, Evaluagent and Jira.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Mebit, not ours.

> These faster responses also resulted in quicker resolutions, with the median time to close a ticket plummeting from two hours to just seven minutes. “We’re now solving tickets in just a matter of minutes, compared to the hours or days it was taking us to solve them via email,” he says.

- **under 10 seconds**: “our first response time dropped to under 10 seconds”
- **20%**: “Intercom’s Help Center Articles feature alone led to a 20% reduction in the number of tickets the team received”
- **10 conversations**: “Now, they can handle 10 conversations simultaneously”

> Previously, each of our agents could handle a couple of emails at a time. Now, they can handle 10 conversations.
>
> Milan Jovancevic, Director of Operations at Mebit

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 7 minutes is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Mebit.
- Checked: Mebit uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/mebit-intercom · How we check: https://www.usedby.ai/methodology