# How Medallia uses Moveworks

**95%**: “95% of Medallia’s workforce self-services IT support in seconds”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/medallia-uses-moveworks-chatbot-for-employee-engagement). Captured by usedby on 2026-10-09.

- Company: [Medallia](https://www.usedby.ai/companies/medallia.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech.md)
- Teams: IT
- Customer since (as the page says): In March 2018, Medallia deployed Jarvis

## What the story says

Medallia employees use an AI assistant, called Jarvis internally, in Slack to resolve IT issues themselves, such as unlocking accounts, resetting MFA tokens and accessing new software. This frees the IT team to focus on more challenging projects.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Medallia, not ours.

> In March 2018, Medallia deployed Jarvis — the company’s in-house name for the Moveworks platform — and never looked back. Immediately after the chatbot’s implementation was complete, Medallia employees could engage with Jarvis conversationally on Slack

> You talk to the bot, and it gets right to work for you.
>
> Jillian Middleton, Corporate IT Architecture & Engineering Team Lead

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/medallia-uses-moveworks-chatbot-for-employee-engagement), captured 2026-10-09.

> We’re pioneering a new model for employee experience, powered by AI. Our partnership with Moveworks has enabled us to deliver a level of automation that many people don’t realize is possible.
>
> Ashwin Ballal, CIO

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/medallia-uses-moveworks-chatbot-for-employee-engagement), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 95% is printed word for word on the page, near the name of Medallia.
- Checked: the passage quoted above is copied word for word from the page, near the name of Medallia.
- Checked: Medallia uses Moveworks. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/medallia-moveworks · How we check: https://www.usedby.ai/methodology