# How MeisterTask uses Crescendo

**1,000+** Tickets of backlog cleared

As published on [crescendo.ai](https://www.crescendo.ai/customer-stories/clearing-a-1-000-ticket-mesiter-backlog-with-multilingual-ai-cx-support). Captured by usedby on 2026-10-07.

- Company: [MeisterTask](https://www.usedby.ai/companies/meister-task.md)
- Tool: [Crescendo](https://www.usedby.ai/tools/crescendo.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: Customer Success, Support

## The use case: how MeisterTask deploys Crescendo

Meister uses Crescendo's Augmented AI platform to handle customer support, with an AI assistant resolving routine inquiries and complex cases escalated to multilingual human associates. This cleared a ticket backlog and supports customers in multiple languages.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and MeisterTask, not ours.

> Cleared a backlog of 1,000+ tickets within weeks, bringing the internal support team up to date and making it “feel like their slow season.

- **67%**: “67% of inquiries handled by the AI-powered CX Assistant, allowing support teams to focus on complex cases and elite-tier customers.”
- **99.2%**: “Maintained a 99.2% quality score, driven by continuous improvement through 100% automated interaction monitoring.”

> The platform is performing really, really well. It has completely transformed our support operations, helping us clear a massive backlog and maintain top-tier service.
>
> Thomas Mayerhofer, Customer Success Team Lead

Source: [crescendo.ai](https://www.crescendo.ai/customer-stories/clearing-a-1-000-ticket-mesiter-backlog-with-multilingual-ai-cx-support), captured 2026-10-07.

## Crescendo users in DevTools & Infrastructure

- [RealVNC](https://www.usedby.ai/companies/realvnc.md) — Confirmed
- [Airtable](https://www.usedby.ai/companies/airtable.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 1,000+ is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of MeisterTask.
- Checked: MeisterTask uses Crescendo. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/meister-crescendo · How we check: https://www.usedby.ai/methodology