# How Mention Me uses Crescendo

**78%** Tickets resolved without Mention Me team

As published on [crescendo.ai](https://www.crescendo.ai/customer-stories/mention-me-96-percent-csat-with-ai-native-support). Captured by usedby on 2026-10-07.

- Company: [Mention Me](https://www.usedby.ai/companies/mention-me.md)
- Tool: [Crescendo](https://www.usedby.ai/tools/crescendo.md)
- Industry: [Marketing Tech](https://www.usedby.ai/companies/industry/marketing-tech-martech.md)
- Teams: Customer Success Operations, Customer Support

## The use case: how Mention Me deploys Crescendo

Mention Me uses Crescendo's AI + human support model on email, with an AI persona named Charlie that answers incoming inquiries from clients and their customers and routes complex requests to human agents. This removes most tickets from the internal team's queue.

Summary written by usedby from the source page, in English. The figures are those of Crescendo and Mention Me, not ours.

> Now, 78% of tickets are resolved without a single person on the Mention Me team getting involved. The internal ops team, freed from the queue, can sit closer to the product team and turn frontline customer insight into platform improvements.

- **96%**: “96% CSAT. 99.3% SLA compliance.”
- **97%**: “Charlie even scored 97% against Mention Me's quality framework.”
- **30 minutes**: “Resolution time dropped from two hours at launch to 30 minutes three months later.”

> At first, I was nervous because it seemed too good to be true. But Crescendo delivered what you set out to deliver, and beyond what I expected.
>
> Carl Turner, Director of Customer Success Operations

Source: [crescendo.ai](https://www.crescendo.ai/customer-stories/mention-me-96-percent-csat-with-ai-native-support), captured 2026-10-07.

## Crescendo users in Marketing Tech

- [Webconnex](https://www.usedby.ai/companies/webconnex.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 78% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Mention Me.
- Checked: Mention Me uses Crescendo. Confirmed line. Latest check across sources: 2026-10-18.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/mention-me-crescendo · How we check: https://www.usedby.ai/methodology