# How Merck uses Automation Anywhere

**150,000 hours**: “Not only did the solution save 150,000 hours, it improved tracking, increased response times, and nearly eliminated errors.”

As published on [automationanywhere.com](https://www.automationanywhere.com/resources/customer-stories/merck), July 2023. Captured by usedby on 2026-10-07.

- Company: [Merck](https://www.usedby.ai/companies/merck.md)
- Tool: [Automation Anywhere](https://www.usedby.ai/tools/automation-anywhere.md)
- Industry: [Biotech & Pharma](https://www.usedby.ai/companies/industry/biotech-pharma.md)
- Teams: Customer Service, Supply Chain Tasks, Regulatory Management Tasks, Trade Compliance Functions, Healthcare Commercial Functions

## What the story says

Merck Life Science embedded automations into its daily workflows to streamline compliance-related document processing and regulatory management across the countries where it operates. The automations also cover customer service, supply chain, trade compliance and healthcare commercial processes.

Summary written by usedby from the source page, in English. The figures are those of Automation Anywhere and Merck, not ours.

> Merck Life Science recognized the complexity of its global compliance constraints, which vary across the 14 countries they operate in. To address this, the company partnered with Automation Anywhere, embedding 17 automations and streamlining compliance-related document processing.

- **64**: “Embedding 17 automations into its daily workflows, Merck streamlined document processing and regulatory compliance across 14 countries and 64 processes.”

> If a permit or a license is removed, we can't operate. Getting those processes automated has been a huge help.
>
> Dr. Radhika Mahadev, Head of Robotic Process Automation, Merck Life Science

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 150,000 hours is printed word for word on the page, near the name of Merck.
- Checked: the passage quoted above is copied word for word from the page, near the name of Merck.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Merck uses Automation Anywhere. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/merck-automation-anywhere · How we check: https://www.usedby.ai/methodology