# How Mercor uses Serval

**4,000+ contractors**: “Mercor has onboarded 4,000+ contractors with this automation.”

As published on [serval.com](https://www.serval.com/customers/mercor). Captured by usedby on 2026-10-07.

- Company: [Mercor](https://www.usedby.ai/companies/mercor.md)
- Tool: [Serval](https://www.usedby.ai/tools/serval.md)
- Industry: [HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech.md)
- Teams: IT, Infrastructure, Payments, Engineering, Security, HR, Office Support

## What the story says

Mercor uses Serval to automate IT help desk support and internal workflows across several teams. These include contractor onboarding started from Slack, 24/7 AI-assisted IT support, and approval-based database access for engineers.

Summary written by usedby from the source page, in English. The figures are those of Serval and Mercor, not ours.

> First, Mercor employees can initiate Mercor expert onboarding in Slack. Then, Serval checks that the requester has the right permissions to onboard a Mercor expert, creates a Google Workspace account (email) for the contractor, and applies a role-based access template for the core tools they'll use in their job.

- **14**: “Engineers post SQL queries in Slack, Serval validates them, then routes queries to 14 database administrators who approve with a single click.”

> Anytime I start building a new tech stack at a company now, it will always definitely include Serval.
>
> Dana Stocking, Head of IT

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 4,000+ contractors is printed word for word on the page, near the name of Mercor.
- Checked: the passage quoted above is copied word for word from the page, near the name of Mercor.
- Checked: each number in our summary is printed on the page.
- Checked: Mercor uses Serval. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/mercor-serval · How we check: https://www.usedby.ai/methodology