# How Metal Pay uses Unit21

**50%**: “each analyst now spends 50% less time on cases and filings”

As published on [unit21.ai](https://www.unit21.ai/customers/metal-pay). Captured by usedby on 2026-10-07.

- Company: [Metal Pay](https://www.usedby.ai/companies/metal-pay.md)
- Tool: [Unit21](https://www.usedby.ai/tools/unit21.md)
- Teams: Compliance, Risk Operations

## What the story says

Metal Pay replaced an internally built compliance system with Unit21 for transaction monitoring and case management. The team tests new monitoring rules in a silent mode, tracks investigations in cases, and files regulatory reports using auto-filled forms.

Summary written by usedby from the source page, in English. The figures are those of Unit21 and Metal Pay, not ours.

> Despite the higher volume of reports, the burden on staff has actually decreased; each analyst now spends 50% less time on cases and filings due to automated workflows and auto-filled forms.

- **350%**: “The team saw a staggering 350% increase in SAR filings”
- **50%**: “Preventative Success: Leveraged shared consortium data to prevent 50% more fraud compared to previous reactive models.”

> No one has to remember about an investigation. It sits in a case, and we know we can come back to it at any point. Unit21 has provided people with a clearer process on their day-to-day role, which has improved team morale.
>
> Paulo Donati, Compliance & Risk Operations Manager

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 50% is printed word for word on the page, near the name of Metal Pay.
- Checked: the passage quoted above is copied word for word from the page, near the name of Metal Pay.
- Checked: each number in our summary is printed on the page.
- Checked: Metal Pay uses Unit21. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/metal-pay-unit21 · How we check: https://www.usedby.ai/methodology