# How Metro Finance uses Talkdesk

**40%**: “they achieved a 40% reduction in operating costs”

As published on [talkdesk.com](https://www.talkdesk.com/customers/metro-finance/). Captured by usedby on 2026-10-04.

- Company: [Metro Finance](https://www.usedby.ai/companies/metro-finance.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Teams: Servicing

## What the story says

Metro Finance uses Talkdesk Autopilot to deflect incoming callers to AI wherever possible and to change its IVRs quickly, in order to keep service levels in line with its business standards.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Metro Finance, not ours.

> Key improvements include leveraging Talkdesk Autopilot™, powered by CXA, to handle calls through AI wherever possible, enabling rapid IVR adjustments while maintaining high service standards.

> Implementing Talkdesk has completely changed our customer experience.
>
> Raj Kripal, Head of Servicing

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 40% is printed word for word on the page, near the name of Metro Finance.
- Checked: the passage quoted above is copied word for word from the page, near the name of Metro Finance.
- Checked: Metro Finance uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/metro-finance-talkdesk · How we check: https://www.usedby.ai/methodology