# How MeUndies uses Kustomer

**66%**: “chat grew from 36% to 66% of all inbound volume in under 9 months”

As published on [kustomer.com](https://www.kustomer.com/customers/meundies/). Captured by usedby on 2026-10-03.

- Company: [MeUndies](https://www.usedby.ai/companies/meundies.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Teams: Customer Experience, Customer Support

## What the story says

MeUndies uses Kustomer Workflows to automate routine support tasks and guide customers toward chat for time-sensitive issues, so a much smaller support team can keep covering a subscription business. The team also uses Data Explorer to build staffing models.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and MeUndies, not ours.

> The result: chat grew from 36% to 66% of all inbound volume in under 9 months — a 30 point channel shift driven by strategic channel orchestration.

- **30 point**: “a 30 point channel shift driven by strategic channel orchestration”

> Kustomer became the operational backbone that made it possible to do more with less, without compromising on quality,
>
> Michelle Rascon, Senior Manager of Customer Experience

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 66% is printed word for word on the page, near the name of MeUndies.
- Checked: the passage quoted above is copied word for word from the page, near the name of MeUndies.
- Checked: MeUndies uses Kustomer. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/meundies-kustomer · How we check: https://www.usedby.ai/methodology