# How Mindvalley uses LivePerson

**30-minute**: “a 30-minute response time for customer interactions (previously 7 days)”

As published on [liveperson.com](https://www.liveperson.com/resources/success-stories/mindvalleys-managed-contact-center/), January 2024. Captured by usedby on 2026-10-24.

- Company: [Mindvalley](https://www.usedby.ai/companies/mindvalley.md)
- Tool: [LivePerson](https://www.usedby.ai/tools/live-person.md)
- Industry: [EdTech & E-learning](https://www.usedby.ai/companies/industry/edtech-e-learning.md)
- Teams: Customer Support

## The use case: how Mindvalley deploys LivePerson

Mindvalley uses LivePerson's LP 360 managed services to run its customer care program as a fully managed contact center, with LP 360 agents handling customer conversations across digital channels and providing round-the-clock support.

Summary written by usedby from the source page, in English. The figures are those of LivePerson and Mindvalley, not ours.

> Mindvalley had over 30 customer care agents across the globe but with email-only support channels, their response time slowly grew to over 7 days at one point.

- **90%**: “including a CSAT above 90% and a 30-minute response time for customer interactions (previously 7 days)”

> When we implemented LP 360, everything changed. Including my role. Instead of worrying about managing people, I’m able to focus on improving operations and working on things that bring value to our customers and the company.
>
> Janja Živko, Head of Customer Support at Mindvalley

Source: [liveperson.com](https://www.liveperson.com/resources/success-stories/mindvalleys-managed-contact-center/), captured 2026-10-24.

## LivePerson users in EdTech & E-learning

- [Open Universities Australia (OUA)](https://www.usedby.ai/companies/open-universities-australia-oua.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 30-minute is printed word for word on the page, near the name of Mindvalley.
- Checked: the passage quoted above is copied word for word from the page, near the name of Mindvalley.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Mindvalley uses LivePerson. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/mindvalley-s-managed-contact-center-transforms-cx · How we check: https://www.usedby.ai/methodology