# How Miss Group uses Intercom

**20 brands**: “streamline the customer experience across our 20 brands”

As published on [intercom.com](https://www.intercom.com/customers/miss-group). Captured by usedby on 2026-10-08.

- Company: [Miss Group](https://www.usedby.ai/companies/miss-group.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: Support, Sales

## What the story says

Miss Group, a web hosting group of more than 20 companies, runs a separate Intercom workspace for each brand on one unified platform. Support teams use the Intercom Messenger for live chat, track KPIs across brands, hand leads to Sales, and send Outbound Messages to customers of newly acquired brands.

Summary written by usedby from the source page, in English. The figures are those of Intercom and Miss Group, not ours.

> With Intercom, Miss Group has been able to set up individual workspaces for each of its companies and house them on a single, unified platform.

- **under 5 minutes**: “Miss Group manages over a million customer conversations and keeps first-response time under 5 minutes with Intercom”

> We needed an easy-to-use platform that could stretch to meet all of our needs, and that’s what we got with Intercom.
>
> Anders Gustavsson, Chief Support Officer at Miss Group

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 20 brands is printed word for word on the page, near the name of Miss Group.
- Checked: the passage quoted above is copied word for word from the page, near the name of Miss Group.
- Checked: each number in our summary is printed on the page.
- Checked: Miss Group uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/miss-group-intercom · How we check: https://www.usedby.ai/methodology