# How Mission Lane uses Magical

**25,000+ hours**: “saving a collective 25,000+ hours across the department”

As published on [getmagical.com](https://www.getmagical.com/case-studies/mission-lane). Captured by usedby on 2026-10-04.

- Company: [Mission Lane](https://www.usedby.ai/companies/mission-lane.md)
- Tool: [Magical](https://www.usedby.ai/tools/magical.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Customer Support

## What the story says

Customer support coordinators use Magical text expansion shortcuts, shared across a team, to write call notes and reply to repetitive support emails faster. Common responses such as lost credit cards or application issues are triggered by keywords and filled in with variables.

Summary written by usedby from the source page, in English. The figures are those of Magical and Mission Lane, not ours.

> Now, almost everyone on the team is sharing shortcuts and using Magical to get their work done faster—saving a collective 25,000+ hours across the department.

- **30 hours**: “I’ve saved about 30 hours so far using Magical.”
- **15+**: “15+ Team Members”
- **50+**: “50+ Support Emails”
- **80%**: “80% of Support Calls”

> I’m not the only one—most of my teammates and the people who trained me have recommended Magical for this reason.
>
> Emely Leal, Bilingual Account Coordinator

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 25,000+ hours is printed word for word on the page, near the name of Mission Lane.
- Checked: the passage quoted above is copied word for word from the page, near the name of Mission Lane.
- Checked: Mission Lane uses Magical. Confirmed line. Latest check across sources: 2026-10-04.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/mission-lane-magical · How we check: https://www.usedby.ai/methodology