# How Modal uses Attio

As published on [attio.com](https://attio.com/customers/modal). Captured by usedby on 2026-10-02.

- Company: [Modal](https://www.usedby.ai/companies/modal.md)
- Tool: [Attio](https://www.usedby.ai/tools/attio.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: GTM

## What the story says

Modal uses Attio as the central CRM for its product-led growth motion, syncing workspace and product usage data from Segment and building automated workflows to identify upgrade candidates, churn-risk accounts and warm leads. It also connects Attio to Loops and Tally through the API and webhooks.

Summary written by usedby from the source page, in English. The figures are those of Attio and Modal, not ours.

> We use Segment to pull in all of our workspace information, and then associate this with the correct companies and people. We’ve also been importing various product intent signals, such as usage data, to help us identify and preemptively reach out to churn risk accounts.

> When I first opened Attio, I instantly got the feeling this was the next generation of CRM.
>
> Margaret Shen, Head of Business Operations

> It finally felt like I could configure our CRM to fit our business needs, rather than the other way around
>
> Margaret Shen, Head of Business Operations

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the passage quoted above is copied word for word from the page, near the name of Modal.
- Checked: Modal uses Attio. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/modal-attio · How we check: https://www.usedby.ai/methodology