# How Modern Animal uses Sierra

**~30%** share of cases that don't require an in-clinic

As published on [sierra.ai](https://sierra.ai/customers/modern-animal), April 2026. Captured by usedby on 2026-10-07.

- Company: [Modern Animal](https://www.usedby.ai/companies/modern-animal.md)
- Tool: [Sierra](https://www.usedby.ai/tools/sierra.md)

## What the story says

Modern Animal, a veterinary care provider, uses a Sierra-powered AI agent called Herriot to give pet owners real-time guidance. It triages symptoms, answers common questions, and gathers context before handing off to a human care team.

Summary written by usedby from the source page, in English. The figures are those of Sierra and Modern Animal, not ours.

> To support their clients at scale, Modern Animal launched Herriot, an AI agent powered by Sierra that gives pet owners real-time, clinically informed guidance.

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure ~30% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Modern Animal.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Modern Animal uses Sierra. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/modern-animal-sierra · How we check: https://www.usedby.ai/methodology